Troubleshooting Auto Draft for Bullhorn Recruitment Cloud

This documentation covers Auto Draft for Bullhorn Recruitment Cloud. For Bullhorn ATS documentation, see Auto Draft for Submittals.

Auto Draft automatically creates VMS submittal drafts when a job submission in Bullhorn Recruitment Cloud (Salesforce ATS) reaches a configured status. This feature eliminates the manual step of opening Sync to create a draft, reducing submittal time from minutes to seconds.

Use the following information to troubleshoot any issues with Auto Draft Salesforce functionality.

Issue	Root Cause	Resolution Steps
Draft not created after submission saved in Salesforce	Submission status not in configured trigger statuses	Verify selected statuses in Account Features. Confirm the Stage field value on the Salesforce record matches the configured statuses.
Draft not created after submission saved in Salesforce	VMS job does not exist in Sync database	Verify the job was created by VMS Sync. Check job sync status in Sync.
Draft not created after submission saved in Salesforce	Position has no submittal form	Verify a submittal form exists for the VMS position. Create the form if missing.
Draft not created after submission saved in Salesforce	ATS Submission Status Field not configured or set to wrong field	Verify ATS Submission Status Field is set to the field that holds the stage or status on the submission record.
Job Submission Create Auto Draft On Status shows no options	ATS Submission Entity or ATS Submission Status Field not yet saved	Save ATS Submission Entity and ATS Submission Status Field first. Status options are populated from Salesforce picklist values and require both fields to be configured and saved.
Draft fields are not populated	Submittal mappings not configured	Review submittal mappings in Admin Tools. Configure mappings for required fields.
No drafts created despite feature being enabled	CDC listener not yet started	Wait up to one minute for the reconcile process to start the listener. Check Account Reporting for CDC event logs.
No drafts created despite feature being enabled	Salesforce OAuth token expired	Sync will attempt to re-authenticate automatically. If the issue persists, verify Salesforce credentials in Account Features.
Deleted submission in Salesforce does not delete draft	Draft already submitted to VMS	Drafts cannot be deleted once submitted. This is expected behavior.
Drafts continue to be created after disabling feature	CDC listener still active (reconcile not yet run)	Wait up to one minute for the reconcile process to stop the listener. Verify the feature is saved as OFF in Account Features.